Carterville Water & Sewer Department
101 S. Division St.
Carterville, IL 62918
(618) 985-2011

Water Quality Report
Water service is one thing that many people take for granted, and it’s rarely realized what goes into providing running water to a town.  The Carterville Water & Sewer Department is committed to providing residents with a safe and reliable supply of high-quality drinking water.

Tap water for Carterville meets all federal (USEPA) and State of Illinois drinking water health standards.  This annual “Water Quality Report” required by the Safe Drinking Water Act (SWDA) tells you where your water comes from, what our tests show about it, and other valuable items concerning your drinking water.

If you have any questions regarding this report, please contact Jerry Hampton, Water Superintendent , at (618) 985-2011 or by email 

Water Quality Reports

2017 -2018

2016 Page 1
2016 Page 2
2015 Page 1
2015 Page 2
2014-Page 1
2014-Page 2

Cross Connection Surveys: The 2023 Carterville Water Department Cross Connection Survey can be accessed and printed from here.  Please contact the Water Office with any questions.

Water and Sewer Fees & Billing
Bills are mailed by the fifth day of each month and due and payable by the 20th day.   Water meters are read at the end of each month and billed the following month.

To view water and sewer rates, click 2023 water rates

To apply for paperless billing by email, click Carterville Water & Sewer Email Billing Application

Delinquent Policy

To Connect and/or Disconnect Water and Sewer Services
To connect to water and sewer services, please come to the City of Carterville’s Water Office located at 101 S. Division Street and complete an application.   For same-day service, the application must be brought to the office by 2:00 p.m.  Property Owners may download the application here and fill it out in advance.  Property owners are not required to remit a meter deposit.  However, renters and commercial customers must pay a $100.00 deposit, cash or check.

To disconnect water and sewer services, you can call the water department at (618) 985-2011 or drop by our office and fill out the necessary paperwork.

To Pay Your Water Bill

Online Click here for easy payment options online.
Mail Mail your check with your water bill receipt.
Payment Drop Box A payment box is located in the building façade of the water office where you can drop off your payment at any time.
Office  You can pay with cash, personal check, or money order in person at the water office.  Hours are Monday – Friday, 9 a.m. to 5 p.m.


Frequently Asked Questions can be found by following this link . If your question or concern is not addressed on this form, please contact our office at 618-985-2011.

To view the Electronic Meter Damage Policy, please click here.


Wastewater Treatment Plant
The City of Carterville operates a wastewater treatment plant located on Willow Street behind the City cemeteries.  Our plant was completed in 1986 and upgraded in 2003 to accommodate the increased flow as the City limits expand.


Carterville Water & Sewer Department
Jerry Hampton, Water Department Supervisor
Adam Decker, Wastewater Department Supervisor
(618) 985-2011