Electronic Water Meters

In October 2018, the City began to replace all residential water meters with new electronic meters, including registers and transmitter antennas.  The transmitter antenna (also called a “puck”) is located on the top of the meter lid and is raised about 1/4 inch.  Since the transition to the electronic meters, there have been multiple incidents of lawn mowers striking and damaging the antennas.  While mowing or performing yard work, please be cautious of the water meter lid and antenna.  The links below have a picture of a meter lid with antenna and the Water and Sewer Department’s Electronic Meter Damage Policy.  Contact the Water and Sewer Office with any questions.

Meter Lid and Antenna Picture

Electronic Meter Damage Policy 9-24-19

Water, Sewer, and Trash Rates for 2020-2021

Beginning on the July usage billing (August bill), the annual water, sewer, and trash rate increases will be implemented.  The water rates have been increased by 2.6%, which is the amount Rend Lake Water Conservancy District rasied our supply rates for the year.  The sewer base rate was increased from $5.00 per month to $9.00 per month to pay for additional experienced/licensed personnel needed to properly operate our aging sewer plant.  The trash rates increased by 3%, which is the amount Republic raised our rates for the year.  A breakdown of the rate incereases can be found in the link below.

Water-Sewer-Trash rates 2020-2021

Illinois DCEO B.I.G. Grants

The Department of Commerce and Economic Opportunity (DCEO) is launching the first round of Business Interruption Grants (BIG) by providing $60 million to businesses experiencing losses or business interruption as a result of COVID-19 related closures. The BIG Program is available for bars, restaurants, barbershops, salons, and gyms-fintess centers that experienced a limited ability to operate due to COVID-19 related closures. DCEO will begin distributing funds to qualifying businesses in early July. The total program funding will amount to at least $540 million in grants for small businesses, $270 million of which has been set aside for childcare providers and is funded by the CARES Act.  Follow the link below for more information.



COVID-19 Financial Assistance Available

The State of Illinois is allocating an additional $90 million of funding through the Federal Cares Act for a total of $275 million for food, rent, temporary shelter and other essentials for low-income households.  The threshold for assistance has been raised from 150% of the federal poverty level to 200%.  This increase means a family of four with income up to $4,300 per month could qualify for assistance.  For more information or application, go to helpillinoisfamilies.com or call (833) 711-0374.

US Census – Carterville Participation

The residents of the City of Carterville have achieved the third highest participation rate in Southern Illinois behind Crainville and Ewing for Census 2020.  We have also accumulated the second highest Census Tract points in Southern Illinois.  Follow the link below for the most recent Cenusu 2020 report for our region.  And, if you haven’t yet, please go to 2020census.gov and get counted!

Census SI JUNE Challenge Round 10-June 10, 2020

Ameren Illinois COVID Assistance Programs

Ameren Illinois customers who are having difficulty paying their utility bill are encouraged to apply for funding assistance through the Low Income Home Energy Assistance Program (LIHEAP). Individuals who normally would not meet LIHEAP income qualifications may now be eligible to receive one-time bill assistance.

Applications are being accepted through June 30, 2020 and funds are available on a first come, first served basis until depleted. For more information, including application, visit HelpIllinoisFamilies.com or call 877-411-9276.

To learn more about financial assistance and payment options, visit AmerenIllinois.com/Recovery or call 1-800-755-5000 to speak to an Ameren Illinois customer service representative.


Ameren COVID Assistance Flyer